Legal Agreements

Welcome to The Point Of Change. By accessing this website, booking a session, or engaging in my coaching services, you agree to the following terms, policies, and disclaimers. Please read them carefully.

For any questions, contact me at stephanie.kollmann.coaching@gmail.com

Terms of Service

These Terms of Service govern your use of our website and coaching services, including discovery calls, therapeutic coaching, and relationship coaching sessions.

Booking and Participation: All bookings must be made in good faith to discuss genuine personal or relational challenges. You agree to provide accurate information during the booking process and to adhere to session guidelines.
Cancellations and Refunds: Cancellations or rescheduling requests within 24 hours of a scheduled session may incur a fee. Refunds for paid sessions are subject to our discretion and outlined during booking.
Session Conduct: You agree not to record, transcribe, or use AI tools (e.g., notetakers or bots) during any session without explicit prior permission from the coach. Unauthorized recording may result in immediate termination of the session and potential legal action.
Abuse and Fraud: Any fraudulent, abusive, or disruptive behavior during bookings or sessions may lead to termination of services and further action as permitted by law.

Privacy Policy

We are committed to protecting your privacy. This policy outlines how we handle your personal information.

Data Collection: We collect information you provide (e.g., name, email, responses to intake forms) via our booking platform (Calendly) to facilitate coaching services. We may also collect usage data for website improvement.
Data Use: Your information is used solely for scheduling, conducting sessions, and follow-up communications. We do not sell or share your data with third parties, except as required by law (e.g., in cases of potential harm to self or others).
Data Security: We use secure platforms for bookings and virtual sessions (e.g., Google Meet with host controls enabled). However, no online system is 100% secure, and you acknowledge this risk.
Cookies and Analytics: Our website may use cookies for functionality and analytics. You can opt out via your browser settings.

Coaching Agreement and Disclaimers

Our coaching services are designed to support your personal growth and relationship goals. Please note the following:

Scope of Services: Our sessions, including discovery calls, provide professional coaching, not licensed therapy, counseling, or medical advice. If you require clinical support, we can provide referrals to appropriate professionals.
Confidentiality: All discussions are confidential, except where disclosure is required by law (e.g., potential harm to self or others). For relationship coaching involving multiple parties (e.g., couples), all participants must consent to the session.
Client Responsibility: You are responsible for your decisions and actions during and after coaching. Results vary, and we do not guarantee specific outcomes.
Liability: The Point Of Change is not liable for any direct, indirect, or consequential damages arising from your use of our services or website.

Consent for Discovery Calls

By booking a call, you agree to:

Not record or use AI tools without permission.
Maintain confidentiality of all shared information.
Engage in good faith, discussing genuine challenges.
Acknowledge that violations may lead to call termination and legal action.

Contact and Updates

These agreements may be updated periodically to reflect changes in our practices or legal requirements. Check this page regularly for the latest version. For questions or to report concerns, email stephanie.kollmann.coaching@gmail.com

Last Updated: September 24, 2025